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Overview of consumer protection provisions in various EU Directives PDF  | Print |  E-mail

Annex I – Consumer protection in EU directives


Electronic commerce directive

Directive on unfair terms

Distance selling directive

Privacy directive (95/46/EC)

Directive on privacy and electronic communications 2002/58/EC

Timeshare directive

Package travel directive

Directive on indication of prices

Financial services directive

Understandable information


Plain intelligible language








Other party’s identity

Article 5 name, address, etc…


Article 4



Annex identity, domiciles



Article 3 Identity and address of the supplier

Information on the price

Article 5 information whether it contains tax and delivery cost


Article 4 price includes tax and additional costs



Price of the right and estimate of other costs


Article 4 price should be unambigous

Article 3 price includes all taxes, info about additional costs, validity period

Information on product or service



Article 4 main characteristics



Annex main characteristics

Article 3 main characteristics


Article 3 main characteristics

Procedure of contract conclusion

Articles 10&11 steps to conclude the contract and conformation













Articles 10-11 information on purpose of processing, controllers and recipients






Security policy





Article 4





Complaint procedure

Article 10 reference to code of conduct


Article 5 address to sand complaits






Article 3 information on complaint procedures

Right of cancelation



Article 4 information on conditions and procedures



Annex information on conditions and procedures

No general right of cancllation


Article 3 Information on the existence, duration and procedure

General terms and conditions

Art. 10.3








Article 5 Communicate all terms and conditions

Unsolicited communication

Article 7 Opt-out registers




Art. 13 may only be allowed in respect of subscribers who have given their prior consent.